This Refund Policy explains when refunds are available for services purchased from Prime42 Web-App ("Prime42", "we", "us"). It forms part of our Terms & Conditions.
1. General principle
Our work is delivered in milestones, and we want every client to feel they got real value at every step. If something has gone wrong, contact us first — most refund situations can be resolved with a conversation.
2. When refunds are available
Refunds may be issued in the following circumstances:
- Cancellation before kickoff: If you cancel a project in writing before any work has begun and before the kickoff date, you are entitled to a full refund of any deposit paid, minus payment processing fees actually incurred.
- Failure to deliver: If we fail to deliver a paid milestone within sixty (60) days of its scheduled completion date, and the delay is solely attributable to us, you may request a pro-rata refund for the portion of work not delivered.
- Quality complaint: If a delivered milestone is materially deficient and we are unable or unwilling to correct the issue within thirty (30) days of written notice, you may request a partial refund for that milestone.
3. When refunds are not available
Refunds will not be issued in the following circumstances:
- For work that has already been completed, approved, or accepted (in writing or by use).
- Where the delay or issue results from delayed feedback, missing inputs, or changes in scope by the Client.
- For third-party costs already paid on your behalf (cloud hosting, App Store fees, paid APIs, stock assets, licensed fonts, etc.).
- For monthly maintenance plans, after the first day of the billed month. Future months will be cancelled with thirty (30) days' notice.
- For change requests already executed at your direction.
4. How to request a refund
Send a written request to info@prime42webapp.xyz with:
- Your name and project / invoice number.
- The reason for the refund request.
- Any supporting information or correspondence.
We will acknowledge your request within three (3) business days and respond with a decision within fourteen (14) business days.
5. How refunds are processed
Approved refunds are processed back to the original payment method within ten (10) business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account. Refunds are issued in USD; if you paid in another currency, your bank may apply a conversion at the prevailing exchange rate.
6. Chargebacks
Please contact us before initiating a chargeback. Chargebacks raised without first attempting to resolve the issue through this policy may be disputed.
7. Contact
For any questions about this policy or to request a refund:
Prime42 Web-App
1322 Court St, Redding, CA 96001, United States
Email: info@prime42webapp.xyz
Phone: +1 (214) 963-8556